Last Updated: 03/18/2026

The websites located at www.takezento.com, including any features, content, or other materials provided via these websites (the “Websites”), are owned and operated by Microbe Movement Limited and its affiliates, doing business as Zento (collectively, “Zento,” “we,” “us,” or “our”). Zento is a brand operated by Microbe Movement Limited, which is the contracting entity for all purchases made through the Websites.

Before accessing or using the Websites, please carefully read these Terms & Conditions (the “Terms”), and any amendments or supplements to them, and our Privacy Policy (collectively, the “Agreement”), as they form a legally binding agreement between you and Zento and govern your access to and use of these Websites, any order you place through the Websites, and your use or attempted use of our products and services (collectively, “Your Use”). By accessing or using the Websites, you acknowledge that you have read, understood, and agree to be bound by the Agreement. If you do not accept the Agreement, you may not access or use the Websites in any way.

IMPORTANT NOTICE: THESE TERMS CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) YOU AND ZENTO TO RESOLVE ALL DISPUTES (AS DEFINED BELOW) REGARDING THE WEBSITES, TERMS, OR YOUR USE THROUGH BINDING, INDIVIDUAL, AND FINAL ARBITRATION; TO FOREGO JURY TRIALS, CLASS, REPRESENTATIVE, OR COLLECTIVE ACTIONS OR PROCEEDINGS, AND ALL OTHER TYPES OF COURT PROCEEDINGS OF ANY KIND; AND TO SEEK RELIEF, INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF, ONLY ON AN INDIVIDUAL BASIS.

We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time. If we do this, we will post the changes on this page and indicate at the top of this page the date these Terms were last revised. We may notify you of any material changes to the Terms where required by applicable law. You may read a current, effective copy of these Terms by visiting the “Terms & Conditions” link on the Websites. Your continued use of the Websites after the date any such changes become effective constitutes your acceptance of the new Terms. You should periodically visit this page to review the current Terms so you are aware of any revisions. If you do not agree to abide by these or any future Terms, you will not access, browse, or use (or continue to access, browse, or use) the Websites.

Eligibility

In order to use the Websites, you must be 18 years or older and have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws. The Websites are not intended for children under the age of 18 and no person under the age of 18 may use the Websites. If you use the Websites, you are affirming that you are at least 18 years old.

Pre-Dispute, Mandatory Binding Arbitration, and Class Action Waiver (“Agreement to Arbitrate”)

PLEASE READ THIS ARBITRATION PROVISION CAREFULLY TO UNDERSTAND YOUR RIGHTS. EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, YOU AGREE THAT ALL DISPUTES ARISING OUT OF OR RELATING TO ANY PURCHASE YOU MAKE VIA THE WEBSITES, YOUR RELATIONSHIP TO ZENTO, ANY INFORMATION YOU PROVIDE VIA THE WEBSITES, THE TERMS, OR THIS AGREEMENT TO ARBITRATE (INCLUDING ITS FORMATION, PERFORMANCE, OR ALLEGED BREACH), AND YOUR USE OF THE WEBSITES (COLLECTIVELY, “DISPUTES”) WILL BE EXCLUSIVELY RESOLVED THROUGH CONFIDENTIAL, INDIVIDUAL, BINDING ARBITRATION. YOU ACKNOWLEDGE AND AGREE THAT YOU AND ZENTO ARE EACH WAIVING THE RIGHT TO BRING A LAWSUIT IN COURT REGARDING ANY DISPUTES, INCLUDING THE RIGHT TO A TRIAL BY JURY. Except as provided herein, you, Zento, or any involved third party may pursue resolution of Disputes only through this Agreement to Arbitrate, whether such Disputes arose before, on, or subsequent to you entering the Agreement to Arbitrate. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Disputes relating to the interpretation, applicability, validity, construction, enforceability, or formation of this Agreement to Arbitrate, including any claim that all or any part of this Agreement to Arbitrate is void or voidable, and whether the Agreement to Arbitrate can be enforced by or against a non-signatory to this agreement. The arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether these Terms or the Agreement to Arbitrate are unconscionable or illusory, in whole or in part, and any defense to arbitration, including waiver, delay, laches, or estoppel.

YOU AND ZENTO FURTHER AGREE THAT THE PARTIES MAY ONLY RESOLVE DISPUTES IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU FURTHER AGREE THAT, EXCEPT AS ALLOWED BY THIS AGREEMENT TO ARBITRATE, THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. If any court or arbitrator determines that this class action/jury trial waiver is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the Agreement to Arbitrate shall be deemed null and void in its entirety, and you and Zento shall be deemed not to have agreed to arbitrate Disputes.

Exceptions to Binding Arbitration

As an exception to binding arbitration and the class action/jury trial waiver above, you and Zento both retain the right to pursue, in a small claims court, any claim that is within that court’s jurisdiction and proceeds on an individual (non-class) basis. You and Zento also both retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened trade secret misappropriation, patent infringement, copyright infringement or misuse, trademark infringement or dilution, or the misappropriation or violation of other intellectual property rights.

Mandatory Pre-Dispute Procedures

In the event of a Dispute, you and Zento acknowledge and agree, subject to the exceptions above, to give the other party an opportunity to resolve the Dispute by first sending a written notice of Dispute stating the name, address, and contact information of the party giving notice; the facts giving rise to the Dispute, including, but not limited to, information or representations related to our products and upon which you rely; and the relief requested (“Notice of Dispute”).

You may send any Notice of Dispute to Zento by mail to:

Microbe Movement Limited

453 S Spring Street, Ste 400

Los Angeles, CA 90013

United States

Attn: Legal Department

or by email to care@takezento.com.

We will send any Notice of Dispute to you at the email address or mailing address we have for you, if any. You and Zento agree to attempt to resolve any Dispute through informal negotiation within 30 days after the Notice of Dispute is received. After the end of that 30-day period and not before, you or Zento may commence an arbitration proceeding as set forth in this Agreement to Arbitrate. Notwithstanding the foregoing, Zento’s and your right to bring an individual action in small claims court shall not require an attempt to first resolve the relevant Dispute through informal negotiation.

Contractual Limitation on Disputes

Except where otherwise prohibited by law, you and Zento agree to commence the process of resolving Disputes within 1 year after the Dispute arises, including the mandatory pre-dispute procedures outlined above, and that any proceeding commenced after 1 year shall be barred.

Arbitration Location

For your convenience, the arbitration may be conducted in the city or county where you reside or at another location, including by remote, video, telephone, or written submissions, that you and Zento mutually select or that is required by the applicable arbitration rules. If an in-person hearing is required, the arbitration shall take place in a location reasonably convenient to you unless otherwise agreed by the parties.

Applicable Law

The parties agree and acknowledge that this Agreement to Arbitrate evidences a transaction involving interstate commerce and that, for U.S. customers or transactions involving U.S. interstate commerce, the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), will govern its interpretation and enforcement and any proceedings under it to the fullest extent permitted by law. If the FAA and the applicable arbitration rules are found not to apply to any issue that arises under this Agreement to Arbitrate, then that issue shall be resolved under the laws of Hong Kong, without regard to its principles of conflict of laws, except to the extent consumer protection laws that cannot be waived apply.

Sponsoring Organization, Rules and the Arbitrator

If the parties cannot resolve the matter informally, you and Zento agree that any Disputes shall be resolved by submitting the dispute to final and binding confidential arbitration before a single arbitrator who is a retired judge or an experienced attorney. The arbitration will be administered by JAMS in accordance with its rules and procedures, including any supplementary rules and fee schedules then in effect (the “Rules”), except as modified by this Agreement to Arbitrate. Payment of all filing and administration fees will be governed by the Rules and applicable law.

In the event a mass arbitration is permitted to occur, the following additional terms in this paragraph shall apply and the parties shall be deemed to have agreed to the application of applicable JAMS mass arbitration procedures, as modified by this Agreement to Arbitrate. If 20 or more similar arbitration demands presented by or with the assistance, coordination, or cooperation of the same law firm, group of law firms, cooperating law firms, or organization are allowed to be submitted for arbitration, JAMS shall: (i) administer the arbitration demands in batches, with the discretion to create additional batches if JAMS finds that they are necessary to facilitate the efficient resolution of demands; and (ii) apply the filing and administrative fees per batch as set forth in the applicable JAMS procedures. You agree to cooperate in good faith to implement this batch approach to facilitate the efficient resolution of claims. This provision shall in no way be interpreted as authorizing class or mass arbitrations of any kind. We reserve all rights and defenses as to each and any demand and claimant. If any court or arbitrator determines that this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a mass arbitration basis without the application of this paragraph, then the Agreement to Arbitrate shall be deemed null and void in its entirety, and you and Zento shall be deemed not to have agreed to arbitrate Disputes.

Arbitration Award

The arbitrator shall follow substantive law and may order any relief if permitted by law. Unless otherwise prohibited by law, the arbitrator may award any form of individual relief, including injunctions and punitive damages, so long as they are in accordance with applicable law. The arbitrator may award costs or fees to a prevailing party, but only if the law expressly allows it. Nothing herein shall be construed to limit the arbitrator’s ability to award remedies provided by applicable law. Any award rendered shall include a written opinion and shall be final, subject to appeal where permitted by applicable law.

Severability

If a portion of this arbitration provision, other than the class action waiver, is deemed unenforceable, that portion shall be severed and the remaining portions of this Agreement to Arbitrate shall remain in full force and effect.

Miscellaneous

This provision is the entire arbitration agreement between you and Zento and shall not be modified except in writing by you and Zento. This Agreement to Arbitrate shall survive any expiration or termination of your account or relationship with Zento, bankruptcy, assignment, or transfer.

Opt-Out Procedures

YOU HAVE THE RIGHT TO OPT OUT OF THIS AGREEMENT TO ARBITRATE WITHIN 30 DAYS FROM THE DATE OF PURCHASE, USE, OR ATTEMPTED USE OF A ZENTO PRODUCT OR SERVICE, WHICHEVER COMES FIRST, BY SENDING AN EMAIL TO care@takezento.com. FOR YOUR OPT-OUT TO BE EFFECTIVE, YOU MUST SUBMIT AN EMAIL TO THE ABOVE ADDRESS INCLUDING A STATEMENT THAT YOU DO NOT AGREE TO THIS AGREEMENT TO ARBITRATE AND IDENTIFYING ANY ZENTO PRODUCT OR SERVICE YOU PURCHASED, USED, OR ATTEMPTED TO USE WITHIN THE 30 DAYS AND THE DATE YOU FIRST PURCHASED, USED, OR ATTEMPTED TO USE SUCH PRODUCT OR SERVICE. UNTIMELY OPT-OUTS WILL NOT BE VALID AND YOU MUST THEN PURSUE YOUR CLAIM THROUGH ARBITRATION PURSUANT TO THESE TERMS. If you opt out of the Agreement to Arbitrate, all other parts of the Terms will continue to apply.

Changes to Agreement to Arbitrate

We may change this Agreement to Arbitrate, or the policies referred to herein, at our discretion. Notwithstanding the provisions herein, if we change any of the terms of the Agreement to Arbitrate after the date you first accepted the Agreement to Arbitrate, you may reject any such change by sending Zento written notice of such rejection within 30 days of the date such change became effective, as indicated in the “Last Updated” date above. This written notice must be provided by mail to the address above, Attn: Legal Department, or by email to care@takezento.com. In order to be effective, the notice must include your full name, address, and a clear statement indicating your intent to reject changes to this Agreement to Arbitrate. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Zento in accordance with the provisions of this Arbitration Agreement as of the date you first agreed to the Arbitration Agreement.

Automatic Renewal Terms for Subscriptions

Zento may offer consumers products or services that can be purchased through a subscription (“Subscription”), which will automatically renew unless canceled. If you sign up for a Subscription, the payment method you provide will be charged the amount then in effect for the Subscription period noted at the time of purchase (the “Billing Period”), together with any applicable taxes, shipping, or other fees disclosed at checkout.

YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME. TO AVOID A RECURRING CHARGE, YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE THE RENEWAL OF YOUR NEXT BILLING PERIOD. IF YOU WISH TO CANCEL YOUR SUBSCRIPTION, YOU MAY DO SO THROUGH YOUR ONLINE CUSTOMER PORTAL, IF AVAILABLE, OR BY EMAILING US AT care@takezento.com. UNLESS OTHERWISE STATED AT CHECKOUT OR REQUIRED BY LAW, ALL CANCELLATIONS ARE EFFECTIVE FOR THE NEXT BILLING PERIOD AND DO NOT APPLY RETROACTIVELY TO CHARGES ALREADY PROCESSED.

YOU AUTHORIZE US TO STORE AND CHARGE YOUR PAYMENT METHOD FOR RECURRING SUBSCRIPTION CHARGES UNTIL YOU CANCEL. YOU ARE OBLIGATED TO PROVIDE CURRENT, COMPLETE, AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU ARE RESPONSIBLE FOR PROMPTLY UPDATING ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE, AND ACCURATE, INCLUDING ANY CHANGE IN BILLING ADDRESS, PAYMENT CARD NUMBER, OR PAYMENT CARD EXPIRATION DATE. YOU MUST PROMPTLY NOTIFY US IF YOUR PAYMENT INFORMATION IS CANCELED OR IS NO LONGER VALID.

We reserve the right to change subscription prices, product contents, shipment dates, renewal timing, or these Subscription terms upon reasonable notice to you and in accordance with applicable law. Your continued participation in the Subscription after such changes become effective constitutes your acceptance of the changes.

Return / Refund Policy

Subject to the terms below, if you are unsatisfied with your product, you may request a return within 30 days of delivery by submitting a request through **https://takezento.com/pages/contact-us** under the “Return” topic.

This satisfaction guarantee applies only to your first order and may be exercised once per customer. For eligible first orders, one (1) unit per SKU may be opened and returned under this satisfaction guarantee. Any additional units of the same SKU, and any other items requested to be returned, must be unopened, unused, not damaged, and in original condition to be eligible for return.

To be eligible for a return, you must provide a reason for the return and proof of purchase, such as a receipt or other confirmation that the item was purchased through our Websites. Approved refunds will be limited to the purchase price paid for eligible returned items and will not include original shipping charges.

To initiate a return, you must submit a request through https://takezento.com/pages/contact-us. If your return is approved, we will provide instructions on how and where to send your item. Items sent back without prior authorization will not be accepted.

You are responsible for all return shipping costs unless otherwise required by applicable law. Original shipping charges are non-refundable.

Once your returned item is received, it will be inspected. Refunds will be issued only if the returned item meets the requirements of this policy. If approved, refunds will be issued to your original payment method. Please allow time for your bank or credit card provider to process the refund.

If you receive a defective, damaged, or incorrect item, you must contact us promptly so we can evaluate and resolve the issue. If tracking shows your order was delivered but you did not receive it, you should contact the shipping carrier and notify us so we can assist.

Certain items are not eligible for return, including promotional items, sale items, and gift cards.

We do not process direct exchanges. To obtain a different item, you must return the original item and place a new order.

Nothing in this Return / Refund Policy limits any non-waivable rights you may have under applicable law.

User-Generated Content

Subject to the limitations set forth herein, you or third parties may be able to upload or submit any photographs, comments, video clips, reviews, testimonials, and other communications and content to us, whether directly or through our partners (the “Your Content” or “Third-Party Content,” as applicable). Unless we indicate otherwise, by posting or submitting Your Content to the Websites, you grant Zento a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content, and the name submitted in connection with such content, throughout the world in any media now known or hereafter conceived. Zento and its affiliates are free to use any ideas, concepts, or know-how contained in Your Content for any purpose whatsoever including, but not limited to, developing, manufacturing, distributing, and marketing products and services using such information. Zento is under no obligation to maintain Your Content in confidence, to pay to you or any third party any compensation for any Your Content, or to respond to any Your Content. You are and shall remain solely responsible for Your Content.

You represent and warrant that (a) you own or otherwise control all of the rights to Your Content; (b) Your Content is accurate; and (c) use of Your Content does not violate this Agreement and will not cause injury to any person or entity.

We will not be responsible or liable to you or to any third party in any way for the content, completeness, accuracy, or reliability of Your Content or Third-Party Content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. Zento has the right, but not the obligation, in its sole discretion, to monitor and edit or remove any activity or content, or take legal action against you or the third party responsible for such content. Any content, views, opinions, comments, or questions/responses expressed, submitted, published, posted, uploaded, or otherwise transmitted by third parties or other users through or in connection with the Websites, Zento, or its products, are solely the views, opinions, and responsibility of the parties expressing, submitting, publishing, posting, uploading, or transmitting them and do not necessarily reflect the opinions of Zento. Zento takes no responsibility and assumes no liability for Your Content or for any Third-Party Content.

You hereby authorize Zento and its third-party service providers to derive statistical and usage data relating to your use of the Websites or products (“Usage Data”). We may use Usage Data for any purpose in accordance with applicable law and our Privacy Policy. Any questions, comments, suggestions, ideas, feedback, reviews, or other information about the Websites or products (“Submissions”) provided by you to Zento are non-confidential and Zento will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment, attribution, or compensation to you.

User Conduct

You must only use the Websites for lawful purposes, and you must not use them in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Websites. You may not without our prior written consent:

(i) copy, reproduce, rent, lease, loan, or sell content retrieved from the Websites;

(ii) modify, distribute, or repost any content on the Websites for any purpose; or

(iii) use the content of the Websites for any commercial exploitation whatsoever.

In using the Websites, you further agree:

(a) not to disrupt or interfere with the security of, or otherwise abuse, the Websites, or any services, system resources, accounts, servers, or networks connected to or accessible through the Websites or an affiliated or linked website;

(b) not to disrupt or interfere with any other user’s enjoyment of the Websites or affiliated or linked websites;

(c) not to upload, post, or otherwise transmit through or on the Websites any viruses or other harmful, disruptive, or destructive files;

(d) not to use, frame, or utilize framing techniques to enclose any Zento trademark, logo, or other proprietary information, including images, text, page layout, or form design, without Zento’s express written consent;

(e) not to reverse engineer, or create derivative works based on the Websites or any content, including any software, available through the Websites;

(f) not to use meta tags or any other hidden text utilizing a Zento name, trademark, or product name without Zento’s express written consent;

(g) not to deep link to the Websites without Zento’s express written consent;

(h) not to create or use a false identity on the Websites, share your account information, or allow any person besides yourself to use your account to access the Websites;

(i) not to use the Websites to collect or store personal data about others;

(j) not to attempt to obtain unauthorized access to the Websites or portions of the Websites that are restricted from general access;

(k) not to post any material that is knowingly false or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or is otherwise in violation of any law. You further agree not to post any copyrighted material unless the copyright is owned by you or you are otherwise authorized to post it;

(l) that any product submission you may make to Zento will not be held in confidence by Zento and is not proprietary, and that Zento may use the product submission and any aspect thereof for any purposes in Zento’s sole discretion; and

(m) to comply with all applicable laws regarding your use of the Websites.

Protection of Intellectual Property Rights and License

You acknowledge that content available through the Websites, including, without limitation, content in the form of text, graphics, software, music, sound, photographs, videos, and content provided by suppliers, sponsors, or third-party advertisers (“Intellectual Property Rights”), is protected by copyright, trademarks, patents, or other proprietary rights and laws. You are hereby granted a non-exclusive, non-transferable, revocable, limited license to view, copy, and print content retrieved from the Websites for the sole purpose of using or placing an order via the Websites, provided that you do not remove or obscure the copyright notice or other notices displayed on the content. Except as expressly provided in this Agreement, nothing contained in this Agreement or on the Websites shall be construed as conferring any other license or right, expressly, by implication, by estoppel, or otherwise under any of Zento’s or a third party’s Intellectual Property Rights. Any rights not expressly granted herein are reserved.

Health and FDA Disclaimer Regarding Information Provided on the Websites

THE INFORMATION, INCLUDING WITHOUT LIMITATION ADVICE AND RECOMMENDATIONS, ON THE WEBSITES IS NOT INTENDED AS MEDICAL OR HEALTHCARE ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION BEFORE TAKING ANY DIETARY, NUTRITIONAL, HERBAL, OR SIMILAR SUPPLEMENT OR PRODUCT OR STARTING ANY NEW TREATMENT. YOU SHOULD CONSULT WITH A PHYSICIAN OR OTHER HEALTHCARE PROVIDER BEFORE USING ANY ZENTO PRODUCTS, PARTICULARLY IF YOU ARE PREGNANT OR NURSING, ANTICIPATE SURGERY, ARE TAKING ANY MEDICATIONS, HAVE A KNOWN HISTORY OF MEDICAL CONDITIONS, ILLNESSES, OR OTHER HEALTH CONCERNS, OR ARE OTHERWISE UNDER MEDICAL SUPERVISION.

THE STATEMENTS MADE ABOUT THE PRODUCTS, INCLUDING ANY STATEMENTS MADE ON THESE WEBSITES, HAVE NOT BEEN EVALUATED BY THE U.S. FOOD AND DRUG ADMINISTRATION, UNLESS EXPRESSLY STATED OTHERWISE. THESE PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

Disclaimer of Warranties

EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, THE WEBSITES AND THE PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS EXPRESSLY SET FORTH OTHERWISE. EXCEPT AS SPECIFICALLY PROVIDED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ZENTO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ZENTO DOES NOT MAKE ANY WARRANTY THAT THE WEBSITES WILL MEET YOUR REQUIREMENTS, OR THAT ACCESS TO THE WEBSITES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THEY WILL BE FREE OF DEFECT. ZENTO MAKES NO WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITES OR THE PRODUCTS OR AS TO THE ACCURACY, QUALITY, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITES.

YOU UNDERSTAND AND AGREE THAT ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITES IS USED AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA. WE PROVIDE INFORMATION ON THE WEBSITES FOR INFORMATIONAL PURPOSES ONLY. IT IS NOT MEANT AS A SUBSTITUTE FOR THE ADVICE OF A DOCTOR OR OTHER HEALTHCARE PROFESSIONAL. YOU SHOULD NOT USE THE INFORMATION AVAILABLE ON OR THROUGH THE WEBSITES FOR DIAGNOSING OR TREATING A MEDICAL CONDITION. YOU SHOULD CAREFULLY READ ALL PRODUCT INSTRUCTIONS PRIOR TO USE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ZENTO OR THROUGH THE WEBSITES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

Links to Other Websites That Zento Does Not Control

The Websites may provide links to other websites or resources, including advertisers, over which Zento has no control. These links are provided solely as a convenience to users and should not be construed as an endorsement by Zento of content, items, or services on those third-party websites. You access, view, and use such website links, including the content, items, or services on those websites, solely at your own risk. Zento makes no representations or warranties with respect to the content, ownership, or legality of any such linked websites. You agree that Zento has no responsibility or liability for the availability of such external websites or resources, or for the content, advertising, products, or other materials available through such websites or resources. When you leave the Websites via a link to another website, you will be subject to the privacy policy and terms of use of such other website.

Purchasing Items from Us

Product Representations

Zento reserves the right to discontinue or change at any time without notice the specifications, content, messaging, products, packaging, and other information, and prospectively change prices on products, in each case without incurring any obligation to you. Zento takes reasonable precautions to try to ensure that the prices quoted on the Websites are correct, that the Websites are complete, accurate, and current, and that items available on the Websites are described as accurately as possible and depict the most up-to-date packaging. However, Zento does not warrant that product descriptions are accurate, complete, reliable, current, or error-free, or that product packaging depicted on the Websites will match the actual product that you receive. If a product described on the Websites is not as described when you receive it, or the packaging on the Websites does not match the product you receive, you agree that your sole remedy is to return it to us in accordance with our Return / Refund Policy for a refund or credit to the extent applicable law permits.

Pricing Errors and Omissions

Please be aware that prices, availability, and other purchase terms are subject to change. We make every effort to ensure the accuracy of the information on the Websites and to correct errors once discovered. Any product on these Websites at a particular time does not imply or warrant that these products will be available at any other time. If we discover an error has occurred after your payment method has been charged and your order is canceled as a result of the error, your payment method will be refunded the full amount of your order.

Order Placement and Acceptance

If you order a product, payment must be received by Zento prior to Zento’s acceptance of the order. Zento may require additional information regarding your order if you have not provided all of the information required, and may cancel or limit an order at any time after it has been placed.

Your order is expressly conditioned on acceptance of this Agreement. With respect to participation in Zento’s auto-renewal subscriptions, you expressly agree that by submitting your initial order you accept and agree to the terms of the auto-renewal offer and understand the cancellation policy. Once a properly completed order, your authorization, and a form of payment have been received, we will promptly place the item or items you have ordered in line for shipment. All items are subject to availability. We will promptly inform you if the product or products you have ordered are not available and we may offer you alternative product or products of equal quality and value.

Zento only accepts orders for personal use. You cannot resell items offered on the Websites. If Zento discovers that you are placing orders with the intent to resell items offered on the Websites or are otherwise using or intend to use the products inappropriately, abusively, or illegally, we may immediately cancel your order, suspend or terminate your account, refuse future orders, and pursue any and all available legal remedies from you under applicable law. To the extent your conduct may be fraudulent, such as purchasing products through the use of fake or stolen cards, abusive refund activity, or fraudulent chargebacks, Zento may also report you to applicable enforcement authorities. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Shipping and Risk of Loss

Zento will add applicable shipping and handling fees to your order where disclosed. Unless otherwise noted, Zento will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Although Zento may provide delivery or shipment timeframes or dates, you understand that those are Zento’s good-faith estimates and may be subject to change. You further understand that product availability may be limited and particular products may not be available for immediate delivery, in which case the products will be delivered when they become available. If your order will be delayed beyond a reasonable period, Zento will use reasonable good-faith efforts to contact you. If Zento cannot contact you or you no longer wish to receive the item, Zento may cancel the order and refund the amount tendered.

Risk of loss and title for products purchased from the Websites pass to you upon our delivery of the products to the carrier, except where otherwise required by applicable law. Zento is not responsible for shipping delays, delivery failures, or losses caused by carriers, customs, weather events, labor disruptions, acts of government, or other events beyond our reasonable control.

Sales Tax

For orders shipped to jurisdictions where Zento is required to collect tax, applicable sales, use, value-added, or similar taxes may be added to your order and displayed at checkout or charged as required by law.

Payment Information

In ordering products through the Websites, you agree to provide only true, accurate, current, and complete payment information. By placing an order, you represent and warrant that you will only provide payment information that is yours or for which you are authorized to provide. Zento shall have the right to cancel your order or to suspend or terminate your account if we have grounds to believe that you have provided inaccurate, not current, fraudulent, or incomplete payment information to Zento, or for any other reason that we, in our sole discretion, deem appropriate.

International Orders

Zento may not directly sell certain products in every jurisdiction, as those products may not be approved for sale or use in all jurisdictions. While Zento may choose to accept orders for the purchase of its products from customers outside the United States, the acceptance of such orders and the sale of such products will be subject to the following conditions:

(a) you agree that the purchase of any Zento products by you, as a non-local resident of the destination jurisdiction, is for your own personal use only and not for further resale or distribution in any manner;

(b) you hereby expressly authorize and direct Zento to load and ship the purchased products to your shipping address, and, where applicable, to contract on your behalf with a courier company for that purpose; and

(c) unless otherwise stated at checkout, you are the principal importer of record and will undertake responsibility for all applicable taxes, shipping, customs clearance, duties, import requirements, and related fees arising from shipment to your delivery address.

It is your responsibility to understand and obey all applicable local, state, federal, and international laws in regard to the possession, use, importation, and sale of any item purchased from the Websites.

Electronic Communications, Signatures and Agreements

The information communicated on the Websites constitutes an electronic communication. When you communicate with Zento through the Websites or via other forms of electronic media, such as email, you are communicating with Zento electronically. You agree that Zento may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that Zento provides to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.

You further acknowledge and agree that by clicking on the button labeled “SUBMIT,” “DOWNLOAD,” “I ACCEPT,” “PLACE ORDER,” or such similar links as may be designated by Zento, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by this Agreement and any hyperlinks contained herein. Pursuant to any applicable statutes, regulations, rules, ordinances, or other laws, including the United States Electronic Signatures in Global and National Commerce Act and similar laws, you hereby agree to the use of electronic signatures, contracts, orders, and other records and to electronic delivery of notices, policies, and records of transactions initiated or completed through the Websites or services offered by Zento.

Communications with Zento

To the extent permissible by applicable law, you acknowledge that telephone calls to or from Zento may be monitored and recorded and you agree to such monitoring and recording.

You verify that any contact information provided to Zento, including, but not limited to, your mailing address, shipping address, email address, residential phone number, and mobile phone number is true and accurate. You further verify that you are the telephone subscriber and or that you own or are authorized to provide any telephone numbers that you provide to Zento. You acknowledge that by voluntarily providing your telephone numbers to Zento, you expressly agree to be contacted at the telephone numbers you provide.

You consent to receive emails, prerecorded voice messages, and or autodialed calls, including text messages, by or on behalf of Zento relating to this Agreement, any purchase or transaction with Zento, matters related to your account, including debt collection where lawful, and promotions regarding Zento products, subject to your rights under applicable law. These communications may be made by or on behalf of Zento even if your phone number is registered on any state or federal Do Not Call list, where permitted by law. You acknowledge that you may incur a charge for these calls or messages by your telephone carrier and that Zento will not be responsible for these charges.

Zento may obtain, and you expressly agree to be contacted at, email addresses, mailing or shipping addresses, and phone numbers provided by you directly or obtained through other lawful means. You agree to provide Zento notice within 30 days of any change to your contact information by emailing care@takezento.com or writing to:

Microbe Movement Limited

453 S Spring Street, Ste 400

Los Angeles, CA 90013

United States

Your consent to this communications provision is not required to make any purchase with Zento.

Limitation of Liability

EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW, YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL ZENTO, ITS OFFICERS, EMPLOYEES, DIRECTORS, SERVICE PROVIDERS, SUPPLIERS, AGENTS, OR OTHER REPRESENTATIVES (COLLECTIVELY, “ZENTO PARTIES”) BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS APPLIES REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT, INCLUDING NEGLIGENCE AND STRICT LIABILITY, OR OTHERWISE RESULTING FROM (1) THE USE OF, OR THE INABILITY TO USE, THE WEBSITES; (2) THE USE OF, OR THE INABILITY TO USE, ITEMS PURCHASED ON THE WEBSITES; OR (3) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR ITEMS. IN NO EVENT WILL ZENTO’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID ZENTO IN THE LAST SIX MONTHS, OR, IF GREATER, ONE HUNDRED UNITED STATES DOLLARS (US $100).

BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU, AND IN SUCH JURISDICTIONS THE FOREGOING SECTIONS TITLED “DISCLAIMER OF WARRANTIES” AND “LIMITATION OF LIABILITY” ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF SUCH JURISDICTION. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF SUCH JURISDICTION, THE INVALIDITY OF SUCH PORTION WILL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Indemnification

Except where otherwise inapplicable or prohibited by law, to the fullest extent permitted by law, you agree to indemnify and hold harmless the Zento Parties from and against any and all liability, losses, claims, demands, disputes, damages, and costs of any kind, including, without limitation, reasonable attorneys’ fees and costs of litigation, arising out of or relating to Your Use, Your Content, or your breach of this Agreement.

Termination of Websites

Zento may, in its sole discretion, and at any time, terminate or suspend its operation of the Websites or your use of the Websites, if Zento reasonably believes that you have breached any of the terms and conditions of this Agreement, engaged in fraud, abused our policies, or otherwise acted unlawfully. Following termination, you will not be permitted to use the Websites and Zento may, in our discretion, cancel any outstanding orders for products to the extent permitted by law.

Privacy

In addition to these Terms of Use and Conditions for Sale, your purchase of products through the Websites is subject to the Websites Privacy Policy, which is incorporated herein by reference.

Exclusive Venue for Other Controversies

Any controversy excluded from the dispute resolution procedure and class action waiver provisions in this Agreement, other than an individual action filed in small claims court, shall be filed only in the courts of Hong Kong, unless otherwise required by applicable consumer law, and each party hereby irrevocably and unconditionally consents and submits to the jurisdiction of such courts for any such controversy.

Remedies for Zento

Notwithstanding the arbitration agreement contained in this Agreement, in order to avoid irreparable injury to Zento, in the event of any breach or threatened breach by you of the provisions of this Agreement, we shall be entitled to seek an injunction and other equitable relief restraining such breach in any court of competent jurisdiction. Nothing in this Agreement shall be construed as prohibiting Zento from pursuing any other remedies available to it for such breach or threatened breach, including the recovery of monetary damages from you.

Trademark Notices

Zento and any related names, logos, product names, slogans, or trade dress used on the Websites are trademarks, trade names, or other proprietary identifiers of Microbe Movement Limited or its licensors. All other trademarks and service marks displayed on the Websites are the property of their respective owners. You may not use or display any trademarks or service marks owned by Zento without Zento’s prior written consent. You may not use or display any other trademarks or service marks displayed on the Websites without the permission of their owners.

Copyright Policy

It is Zento’s policy to respect the copyright and intellectual property rights of others. Zento may remove content that appears to infringe the copyright or other intellectual property rights of others. In addition, Zento may terminate access by users who appear to infringe the copyright or other intellectual property rights of others. Further, Zento intends to comply with applicable copyright laws, including the Digital Millennium Copyright Act where applicable.

If you believe in good faith that your work has been copied in a way that constitutes copyright infringement, please provide Zento’s Copyright Agent the following information:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  
• a description of the copyrighted work that you claim has been infringed;
  
• a description of where the material that you claim is infringing is located